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Privacy & cookies

This page explains what personal data we collect on wiwan.co (including wiwan.co/studio), what we use it for and what your rights are. No fine print: we only use your data to reply to you and to understand how the site is used.

Last updated: October 19, 2026

1. Who is responsible

Wiwan, a group of businesses operating in Madrid (Spain) and Colombia, owner of the website wiwan.co.

Contact for any privacy matter: info@wiwantravel.com

2. What data we collect and why

wiwan.co contact form. Name, email, company or hotel (optional), the business you’re interested in and your message. We use them to reply to you and, if you ask, to prepare a proposal.

Wiwan Studio form. Name, company, email, phone (optional), country, industry, team size, what you need help with, your message and the site language. We use them to understand your case, reply within 48 hours and, if it’s a fit, prepare a diagnosis and a proposal.

Web analytics (only if you accept). If you accept analytics cookies, Google Analytics records in aggregate which pages are visited, which channel visitors come from, device type, approximate country and whether a form is submitted. We don’t use it to identify you or for advertising.

Technical data. Like any website, our hosting provider logs technical data (IP address, browser, date and time) to serve the page and protect it from abuse.

3. Legal basis

• Replying to your request: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR).
• Analytics: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
• Security and operation of the site: legitimate interest (Art. 6(1)(f) GDPR).

4. How long we keep it

• Contact requests: while we handle your request and, if we don’t end up working together, for a maximum of 2 years from the last contact. If you become a client, for the duration of the relationship and any applicable legal periods.
• Analytics: detailed Google Analytics data is kept for 2 months; after that, only aggregated statistics that don’t identify anyone remain.
• Technical logs: the minimum time required by the hosting provider.

5. Who we share it with

We don’t sell or hand over your data. It is only processed, on our behalf, by these providers we need to run the site:

Some of these providers are based in the United States. Transfers rely on the EU-U.S. Data Privacy Framework or the European Commission’s standard contractual clauses.

6. Your rights

You can ask us at any time to access, correct or delete your data, object to or restrict its use, or receive it in a portable format. Write to info@wiwantravel.com telling us what you need.

If you believe we haven’t handled your data properly, you can file a complaint with the Spanish Data Protection Agency (AEPD). If you’re in Colombia, with the Superintendencia de Industria y Comercio.

7. Cookies

We only use analytics cookies if you accept them in the notice shown when you arrive. If you choose “Essential only”, Google Analytics is not loaded.

You can change your choice at any time:

8. Children

This website is aimed at companies and professionals. We do not knowingly collect data from children under 14.

9. Changes

If we change this policy, we’ll publish the new version here with its update date.